Privacy Policy

At Grabzo ("we," "our," or "us"), we are committed to protecting your privacy and ensuring that your personal data is handled responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you use our services in the United Arab Emirates (UAE).

1. Information We Collect

We may collect the following types of information:

a. Personal Information

  • Full name

  • Email address

  • Phone number

  • Delivery address

  • Billing information (processed securely through third-party payment providers)

b. Automatically Collected Information

  • Device information (IP address, browser type, operating system)

  • Cookies and usage data

  • Browsing behavior on our website/app

c. Transaction & Order Information

  • Items ordered

  • Payment status

  • Delivery details

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Improve our website/app and customer experience

  • Provide customer support

  • Send order updates, promotional offers, and service notifications

  • Enhance security and prevent fraudulent activities

  • Comply with UAE laws and regulations

3. Sharing Your Information

We may share your information with:

  • Delivery partners to complete order fulfillment

  • Payment processors for secure transactions

  • IT and hosting service providers who support our operations

  • Legal authorities if required under UAE law

We will never sell your personal data to third parties.

4. Cookies & Tracking Technologies

Grabzo uses cookies to:

  • Improve website functionality

  • Remember user preferences

  • Analyze website performance

  • Support targeted advertising (if applicable)

You may disable cookies through your browser settings, but some features may not function properly.

5. Data Protection & Security

We use industry-standard security measures to protect your data, including:

  • Encrypted data transmission (SSL)

  • Secure servers

  • Restricted access to personal information

However, no online system is 100% secure, and we cannot guarantee absolute protection.

6. Your Rights (UAE PDPL Compliant)

Under the UAE Personal Data Protection Law (PDPL), you have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate information

  • Request deletion of your data (subject to legal obligations)

  • Withdraw consent for certain data uses

  • Request information on how your data is processed

To exercise your rights, contact us at: [Add Contact Email]

7. Data Retention

We keep your personal data only as long as necessary to:

  • Provide our services

  • Meet legal and accounting requirements

  • Resolve disputes

After this period, your data is securely deleted.

8. Third-Party Links

Our website/app may contain links to third-party platforms. We are not responsible for their privacy practices, so we advise reviewing their policies separately.

9. Children’s Privacy

Our services are not intended for children under 18. We do not knowingly collect information from minors.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted with a revised date. Continued use of Grabzo signifies your acceptance of the updated policy.