Shipping policy

Shipping & Delivery Policy – Grabzo

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At Grabzo, we aim to provide fast, reliable, and hassle-free delivery across the United Arab Emirates. This Shipping & Delivery Policy explains how orders are processed and delivered.

1. Delivery Locations

We currently deliver across the United Arab Emirates, including:

  • Dubai

  • Abu Dhabi

  • Sharjah

  • Ajman

  • Ras Al Khaimah

  • Umm Al Quwain

  • Fujairah

If certain remote areas have limited delivery availability, customers will be notified at checkout or contacted directly.

2. Delivery Timeframes

Delivery times may vary depending on product availability, location, and courier schedules:

  • Same-Day or Next-Day Delivery (if applicable): Available in major cities such as Dubai and Abu Dhabi.

  • Standard Delivery: 1–3 business days across the UAE.

  • Pre-order or Special Items: Delivery times will be specified on the product page.

Business days exclude weekends and public holidays.

3. Shipping Fees

Shipping is free

 

4. Order Processing

  • Orders are processed within 24 hours of confirmation.

  • Orders placed after business hours will be processed on the next business day.

  • You will receive an email or SMS confirmation once your order is shipped.

5. Delivery Attempts

Our delivery partners will attempt delivery to the address you provided.
If unsuccessful:

  • You may receive a notification to reschedule, or

  • The order may be returned to us, and additional delivery charges may apply for re-dispatch.

6. Click & Collect / Store Pickup

(Optional — I can remove this if you don’t offer it)
If available, customers may choose to pick up their order at our designated pickup point. A confirmation message will be sent once the order is ready.

7. Incorrect or Incomplete Address

Grabzo is not responsible for delays caused by inaccurate delivery information.
If an address correction is needed after shipping, extra charges may apply.

8. International Shipping

(Optional — remove if not applicable)
Currently, we do not offer shipping outside the UAE.

9. Delivery Delays

Delivery delays may occur due to:

  • High order volumes

  • Public holidays

  • Weather conditions

  • Courier issues

We will always do our best to keep you updated.

10. Tracking Your Order

Once your order is shipped, you will receive a tracking link or reference number via email or SMS (if applicable). Customers can track their shipment through our courier partner’s platform.

11. Damaged or Missing Items

If you receive a damaged, defective, or missing item:

  • Contact us within 24–48 hours of delivery

  • Provide your order number and photos of the issue

We will investigate and arrange a replacement or refund as per our policy.