Refund policy

At Grabzo, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we are here to help. This Refund & Return Policy outlines the conditions under which returns, exchanges, and refunds are accepted.

1. Eligibility for Returns

You may request a return or exchange if:

  • The item is damaged or defective upon delivery

  • The item received is incorrect or not as described

  • The product is unused, unopened, and in its original packaging

Returns must be requested within:

  • 7 days of receiving the item (standard products)

  • 24–48 hours for damaged or faulty items

2. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or refunded:

  • Personal care items

  • Cosmetics and beauty products

  • Underwear or intimate wear

  • Perishable goods (food, etc.)

  • Digital or downloadable products

  • Items marked Final Sale or Non-returnable

If you want this list adjusted to your store categories, I can update it.

3. Return Process

To start a return:

  1. Contact us at [Insert Email/Phone]

  2. Provide your order number, photos, and a description of the issue

  3. Our team will review the request and provide return instructions

Items must be returned with:

  • Original tags

  • Original packaging

  • All included accessories (if any)

4. Return Shipping Costs

  • If the return is due to our error (wrong item, damaged product), Grabzo will cover the return shipping cost.

  • If the return is due to a customer decision (change of mind, wrong size ordered), you may be responsible for return shipping fees.

5. Refunds

Refunds will be issued only after:

  • The returned item is received

  • It is inspected and approved by our team

Refunds are processed in one of the following ways:

  • Original payment method (if applicable)

  • Store credit / coupon (optional if you want to offer this)

  • Bank transfer (if necessary)

Refund processing time:

  • 5–10 business days depending on your bank or payment provider

6. Exchanges

If you prefer an exchange:

  • We can replace the item with the same product (if available)

  • If unavailable, store credit or a refund can be issued

7. Cancellation Policy

  • Orders can be canceled before they are shipped.

  • If the order has already been dispatched, cancellation may not be possible, and you may need to follow the return process.

8. Damaged or Missing Items

If your order arrives damaged, defective, or missing items:

  • Notify us within 24–48 hours

  • Provide photos or unboxing videos (if possible)

We will investigate and resolve the issue quickly.