Terms of services

Welcome to Grabzo (“we,” “us,” or “our”). By accessing or using our website, mobile application, or making a purchase, you agree to the following Terms of Service. Please read them carefully. If you do not agree with these Terms, you may not use our services.

1. Acceptance of Terms

By accessing Grabzo’s platform, placing an order, or creating an account, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

2. Eligibility

To use our services, you must:

  • Be at least 18 years old

  • Provide accurate and complete information

  • Use the platform for lawful purposes only

3. Account Registration

When creating an account:

  • You must provide accurate and up-to-date details

  • You are responsible for maintaining the confidentiality of your account and password

  • You agree to notify us immediately of any unauthorized use of your account

We reserve the right to suspend or terminate accounts that provide false information or violate these Terms.

4. Products & Services

We make every effort to display product details, descriptions, and pricing accurately. However:

  • Product availability may vary

  • Prices may change without prior notice

  • Colors, images, or packaging may differ slightly due to display or supplier variations

We reserve the right to limit the sale of products to certain regions or customers when necessary.

5. Pricing & Payments

  • Prices listed are in UAE Dirhams (AED) unless stated otherwise

  • Payment must be made using accepted payment methods

  • For Cash on Delivery (if applicable), customers must ensure full payment at the time of delivery

We reserve the right to cancel any order suspected of payment fraud or incorrect pricing.

6. Orders & Acceptance

After placing an order, you will receive a confirmation message. This does not guarantee acceptance.
We may cancel an order if:

  • The product is out of stock

  • The payment fails or is flagged

  • There is a pricing or listing error

  • Delivery is not possible to your location

You will be notified in such cases, and refunds (if applicable) will be processed according to our Refund Policy.

7. Shipping & Delivery

By placing an order, you agree to our Shipping & Delivery Policy, which outlines delivery timelines, fees, and requirements.

We are not responsible for delays caused by:

  • Courier issues

  • Incorrect delivery details provided by the customer

  • Unforeseen events such as weather, holidays, or traffic restrictions

8. Returns, Exchanges & Refunds

All returns and refunds are handled according to our Refund & Return Policy.
Customers must follow all instructions and provide proof such as photos or order numbers when required.

9. User Conduct

You agree NOT to:

  • Use the platform for unlawful purposes

  • Attempt to gain unauthorized access to systems or accounts

  • Interfere with website functionality or security

  • Post harmful, abusive, or misleading content

Violation of these rules may result in account termination or legal action.

10. Intellectual Property

All content on Grabzo—including logos, text, images, designs, and product listings—is the property of Grabzo or its suppliers.
Users may not:

  • Copy

  • Reproduce

  • Modify

  • Resell

  • Distribute

any part of the content without written permission.

11. Third-Party Links

Our platform may contain links to third-party websites.
Grabzo is not responsible for:

  • Their content

  • Their privacy policies

  • Their actions

Users access third-party links at their own risk.

12. Limitation of Liability

To the maximum extent permitted by UAE law:

  • Grabzo is not liable for indirect, incidental, or consequential damages

  • We are not responsible for delays, technical issues, or product misuse

  • Our liability is limited to the amount paid for the product in question

13. Indemnification

You agree to indemnify and hold Grabzo harmless from any claims, damages, losses, or legal fees arising from:

  • Misuse of the platform

  • Violation of these Terms

  • Breach of applicable laws

14. Modifications to Terms

Grabzo may update these Terms at any time.
Changes will become effective once posted on our website. Your continued use of our services indicates acceptance of the revised Terms.

15. Governing Law

These Terms are governed by the laws of the United Arab Emirates (UAE).
Any disputes will be handled by the competent courts within the UAE jurisdiction.